Terms & Conditions - Calligraphy by Kay

House Rules / Terms and Conditions

Payment

Payment should be made in full to calligraphybyk.com upon placing an order, unless stipulated otherwise. Invoices will be sent by email. Payment is through the website or by PayPal. If a balance is payable, this is paid within 7 days of receipt. Not VAT registered.

Spelling and grammar checking

Spelling and grammar checking of the names and text supplied is the client’s responsibility. The names and/or text provided will be used precisely, so please check everything through carefully. Any changes requested after work has started will incur a charge. Amendments, additions or replacements required due to a client’s oversight will be charged for, plus any delivery cost. Any errors by calligraphybyk.com will be corrected for free. Clients are responsible for checking through their completed order/s (wording, names, addresses, etc). If an order is delayed, suspend or cancelled, calligraphybyk.com will be entitled to payment for all work completed and/or expenses incurred.

Slight variation

Slight variation between completed items should be expected as a natural occurrence of a handmade object. Materials are subject to availability and may vary. Sizes can differ after trimming to a small degree. Designs, photographs and descriptions featured on this website and supplied to you are intended for guidance only and are approximate indications of design, colour and size.

Delivery

Delivery is primarily by Royal Mail (unless otherwise directed) and should arrive within 2-4 business days after your order is completed. All orders are carefully packaged (with recycled packaging where possible). While no responsibility is accepted for goods lost, damaged or delayed during delivery calligraphybyk.com will attempt, where possible, to track down or recoup losses via Royal Mail.

Ownership

Ownership of goods supplied is retained by calligraphybyk.com until full payment has been received. Calligraphybyk.com shall be entitled to request the return of the goods until such time.

Refunds / Rewrites

Refunds/Rewrites are only available if the work completed does not match the brief agreed by both parties and/or an error has been made by calligraphybyk.com. If the errors are minor calligraphybyk.com reserves the right to only offer a partial refund. All refunds/rewrites must be claimed within 7 days of receivership.